Privacy Policy

1. Introduction

This Privacy Policy explains how Winn Estates (“we”, “our”, or “us”) collects, uses, stores, and protects your personal data when you use our website or contact us regarding property sales, lettings, or related services.

We are committed to protecting your personal information and respecting your privacy in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

By using our website or contacting us, you agree to the terms of this Privacy Policy.

2. Who We Are

Data Controller:
Winn Estates
201 Church Road
Hove, East Sussex, United Kingdom

Email: hello@winn-estates.com
Telephone: 01273 044004

If you have any questions about this Privacy Policy or your personal data, please contact us using the details above.

3. What Personal Data We Collect

We may collect and process the following types of personal data:

Information you provide directly

  • Name
  • Email address
  • Telephone number
  • Postal address
  • Property requirements (e.g., budget, location preferences)
  • Property ownership information if selling or letting
  • Any information you provide through enquiry forms or correspondence

Information collected automatically

When you visit our website, we may collect:

  • IP address
  • Browser type and device information
  • Pages visited and time spent on the website
  • Cookies and usage data

See our Cookies section below for more details.

4. How We Use Your Information

We use your personal data to:

  • Respond to enquiries and provide requested information
  • Arrange property viewings
  • Provide estate agency services including property sales and lettings
  • Match buyers or tenants with suitable properties
  • Send property updates or marketing communications (where permitted)
  • Improve our website and services
  • Comply with legal or regulatory obligations

5. Legal Basis for Processing

Under the UK General Data Protection Regulation, we rely on the following lawful bases:

  • Consent – when you opt in to marketing communications
  • Contract – when processing is necessary to provide estate agency services
  • Legal obligation – to comply with legal or regulatory requirements
  • Legitimate interests – to operate and improve our business and services

6. Marketing Communications

We may send you information about properties, services, or market updates if:

  • You have requested information from us, or
  • You have opted in to receive marketing communications.

You can unsubscribe at any time by:

  • Clicking the unsubscribe link in emails, or
  • Contacting us directly.

7. Sharing Your Information

We may share your personal data with:

  • Property portals and marketing platforms
  • IT service providers and website hosts
  • Professional advisers (such as solicitors or accountants)
  • Regulatory authorities or law enforcement where required

We ensure that any third parties process your data securely and only for authorised purposes.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.

However, no internet transmission can be guaranteed to be completely secure.

9. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil the purposes outlined in this policy
  • Comply with legal and regulatory obligations
  • Resolve disputes and enforce agreements

Where data is no longer required, it will be securely deleted or anonymised.

10. Your Data Protection Rights

Under the UK General Data Protection Regulation, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request erasure of your data (“right to be forgotten”)
  • Restrict or object to processing
  • Request transfer of your data (data portability)
  • Withdraw consent at any time where processing is based on consent

To exercise your rights, please contact us using the details in Section 2.

11. Cookies

Our website may use cookies to:

  • Improve website functionality
  • Analyse site traffic
  • Remember your preferences

You can control cookies through your browser settings. For more information, please see our Cookie Policy.

12. Third-Party Links

Our website may contain links to third-party websites (for example property portals). We are not responsible for the privacy practices of those websites.

13. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

Website: https://ico.org.uk

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised “last updated” date.